Upload some test photos
Before your first event it’s best to try the GeoSnapShot system by
creating a test event, and uploading some photos to see how it all works.
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​See how they look
Make sure to check out how your photos will display to your audience.
Click on the View Gallery icon to view your test photos. You can delete the photos and event after you have completed your test.
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​File format
Although you can upload any file size you like we strongly suggest
uploading JPEG at 2 to 4MB. The reason for this is that photos this size
can easily be printed in high quality, this file size is a good compromise
between upload speed and quality. Our feedback is that 98% of photos
are only ever shared digitally on social sites and desktop screens.
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Have you thought about video
GeoSnapShot supports video as well as photos. Video is a very dynamic
way of capturing action and is highly used for social media sharing (and
therefore sells well).

If you’d like to know more about uploading video please contact support.
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​Explore GeoSnapShot
We know that shoots can be long and tiring. It’s a really great idea to have
a look around all the options in GeoSnapShot before your shoot to save
the frustration of leaning a new system after a long day on the shutter
button.
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​Advanced options
We have many advanced options including changing your watermark,
adding sponsor or event logos. We can also provide FTP upload if you’re uploading a very large numbers of photos. If that is something you would like to request please do long before your event so you can test and we can setup your FTP account.
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​Contact Support
If you need anything or have questions you’ll find a lot of answers and
video help here.
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You can always contact us via the button on bottom right of the website or at support@geosnapshot.com
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What size photos do you recommend for uploading?
We recommend uploading photos with a size between 2-4 MB for optimal quality and upload speed.
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​How many photos can I upload at one time?

​Why are my files converted to jpeg files?
Files are converted to jpeg format to ensure faster upload times and compatibility with the majority of devices and platforms.

Are my photos compressed?

Yes, photos are compressed in order to ensure that we can deliver on high quality media while still ensuring a quick upload.
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What type of files can be uploaded?

GeoSnapShot supports jpeg, png, heic and a variety of video file formats. Image files will be converted to jpeg.

​What size video files?

You can upload video files up to 250mb (around 5 mins)
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​How are my photos ordered when viewed?

By default, the photos would be ordered by the time taken. When filters are used see ordering below.

Is the video compressed?

Yes, videos are also compressed to optimise playback quality and reduce upload times.

​What type of video file can I upload?

We support all different formats
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How many photos can I have per album?

Albums can hold up to 10,000 photos.
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What is the best way to name my albums?
We recommend using clear and descriptive names that include the location and relevant information to help customers easily find their photos (e.g. "Finish line - 10km group").
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I am uploading directly from my camera. Why is it taking so long?

Uploading directly from the camera may take longer due to the files being larger than when they are uploaded directly from a computer or tablet. Consider transferring photos to your computer and resizing them before uploading.
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I need to keep it really simple for my photographers, so I want to create the albums for them.

If you need to manage all event albums please contact support and we can enable that setting for your account.
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What do I do when the server times out?

If the server times out, try splitting the upload into smaller batches and ensure your internet connection is stable. If the problem persists, review our troubleshooting article.
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How long does it take before the photos show up in my gallery?

Photos typically appear in your gallery within a few minutes after upload depending on the number and size of the photos. If there is a delay in images displaying longer than 30 mins please contact support.
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How can I upload to multiple albums at once?

We do not suggest uploading to albums via multiple tabs. Upload to one album at a time for best results.
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How do I know when the upload is done?

You will see a confirmation message on the screen once the upload is complete.
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How do I know if all of my photos are uploaded?

Check the upload confirmation message and compare the number of uploaded photos with the total count on your camera or computer. You can find Album Stats within Manage Event settings
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I set my upload to go overnight and not all of my photos were uploaded. Now what do I do?

Refresh your screen and check your upload album stats. Check your internet connection, skip duplicates and retry the upload. Check if your computer going to sleep stops the upload. If the problem persists, review our troubleshooting article and contact support for assistance.
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Why is it taking so long to upload to my album?

Slow uploads can be due to large file sizes or a slow internet connection. You can test your internet connection using a http://www.speedtest.net/ tool. Try resizing your photos and ensure you have a stable internet connection. If the problem persists, contact GeoSnapShot support for assistance.
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I uploaded videos and photos at the same time and none of my videos were uploaded. What do I do now?

Retry uploading the videos separately. Ensure the video files meet the upload criteria regarding size and that your internet connection is stable. Videos can take longer to process and display in your gallery, please do a video upload test with one video first. You may need to wait up to an hour for videos to display is your gallery. If the problem persists, contact GeoSnapShot support for assistance.
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I cleared my cache and cookies, rebooted my computer and I still can't upload. Can you help me?

If you still can't upload after troubleshooting, please contact GeoSnapShot support for further assistance.
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How fast a WiFi connection do you recommend for uploads?

We recommend a stable internet connection with at least 10 Mbps upload speed for smooth uploads.
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Can you provide a video to show my photographers how to upload or what to expect?

Yes, we have tutorial videos available in our help center. These videos provide step-by-step instructions on how to upload photos. If you need further assistance, feel free to contact our support team.