If you've completed a purchase but can't find your photos, here's what to check.
Step 1: Check your email
After purchase, GeoSnapShot sends a download link to the email address you used at checkout. Check your inbox and spam/junk folder.
Step 2: Sign in and check My Snaps
GeoSnapShot automatically creates an account for you using the email address you provided at checkout. Sign in to access your photos.
Go to geosnapshot.com and sign in using the email address you used at checkout
Click "My Snaps" in the navigation bar, this is where all your purchased photos and videos are saved
Find your purchase and click Download
Step 3: Check you're signed in with the right email
If you checked out with a different email address, your purchase may be linked to that account. Try signing in with other email addresses you use.
Still can't access your photos?
Contact our support team with your order confirmation number and the email you used at checkout. We'll locate your purchase and resend your download link.