Some schools and event organizers let you order printed photos and photo magnets as well as digital downloads. A professional print provider prints, packs and delivers them to you.
Already ordered and need help? Your print provider can help with delivery, changes and damaged items. See Who is my print provider? below.
What you can order
The print sizes and products depend on your event. You might see options such as a 6x4" print, a larger print or a photo magnet. Prints are available for photos, not videos.
Add prints to your order
Open a photo in the event gallery.
Under the photo you'll see Digital version and each print product on offer. Tap or click Add to Cart next to the one you want.
To change how many you want, use the Quantity buttons. To preview a product, tap See more.
Already at checkout? Tap + Add products under any photo to add prints to it.
Your cart can only hold photos from one event at a time.
Volume discounts and free shipping
If you see Discounts available on a product, buying more of it lowers the price, for example "Buy 5 to get 10% off". The count includes the same product across different photos, and once you reach a discount it applies to every one you buy. Some events also offer free shipping over a set amount, and you'll see a message saying so.
Promo codes work on digital downloads only, not prints.
How GeoSnapShot fits in
GeoSnapShot is the photo platform your school or event organizer uses to share and sell their photos. When you order prints, the order goes to their print provider, who prints and ships it. That's why your print provider is the best contact for anything about your print order. If you're not sure who they are, we can point you to them.
Emails you'll receive
Your receipt, when you pay. It includes your event name, says your photos are now available, and comes with a PDF receipt.
Order Confirmation, confirming your print order.
Your Order Has Been Shipped, with a Track Shipment button when the provider supplies tracking.
Delivery Confirmed, once it has arrived.
Each print email has a View Order Details button and is signed with your school or event organizer's name and support email.
Who is my print provider?
It depends on your school or event. Your print emails don't name the provider, so start with this list of the most common ones:
MSP Photography (Australia): contact your local MSP office
AdvancedLife (Australia): [email protected]
Edge Imaging (Canada): [email protected]
Sportspix (Australia): [email protected]
Schoolpix (Australia, part of the same company as Sportspix): [email protected]
My order hasn't arrived
If your shipping email has a Track Shipment button, check that first. Otherwise, contact your print provider with your order number.
I need to change or cancel my order
Contact your print provider as soon as you can. Once your order has been printed, a change may not be possible.
I received the wrong item, or it arrived damaged
Contact your print provider with your order number and a photo of what arrived, so they can help.
Still need help?
If you can't work out who your print provider is, or you can't find your order emails, email [email protected] with your event name and the email address you ordered with, and we'll point you to the right place.