Some events sell photo packs as part of their registration, for example a photo package add-on when you sign up for a race. If you bought one, your photos are waiting in that event's gallery. Here is how to claim them.
How GeoSnapShot fits in: we are the photo platform that sports clubs, schools and event organizers use to share and sell their event photos. We don't attend the event or take the pictures. The organizer arranges that. It is worth knowing, because it explains which questions we can answer and which ones only your event organizer can.
Looking for school or graduation photos? Those work differently. See School and graduation photos: when and how to find them.
Claim your photos
This applies when you bought a photo pack as part of registering for an event.
Open the event's photo gallery. The link is usually in your event confirmation email, or on the organizer's event page.
Find the Offers section and the banner that asks "Did you pre-register for a photo pack?"
Click Yes, get my photos!
Enter the email address you used to register for the event, and your last name exactly as it appears on your registration.
Your registration confirmation number won't work here
The confirmation number on your event registration is issued by the event's registration system, not by GeoSnapShot, so we cannot look you up with it. The email address on your registration is what identifies you.
The gallery won't accept your email and last name
If you see a verification failed message, or the gallery tells you your details don't match, work through these in order.
Use the exact email address from your registration, even if you no longer use it. It does not have to be the address you are signed in with.
Match your last name exactly: no shortened forms, no missing hyphens or accents.
Try the other email addresses you use. Many people register with an address they have since forgotten about.
You have paid for these photos and we want you to have them. If none of the above works, contact the event organizer by replying to your registration email. They hold the registration list and can correct your details on it.
GeoSnapShot has no access to the list of people who pre-paid, so we cannot check it, look you up on it, or correct it for you. Only the event organizer can. Going to them directly will save you time.
The gallery is empty, or you can't find your photos
First, check whether the gallery is still filling up.
If you can see the Photos are still being uploaded to this event banner, uploading is not finished. Click Notify me and leave your email address, and we will tell you as soon as every photo is up.
If that banner is not showing, every photo from the event has already been uploaded. There are no more still to come.
If all the photos are up and you still can't find yourself, the photographer may simply not have captured you. At a large event no photographer gets everybody. As above, we host the gallery but have no part in taking the photos or in deciding what gets covered, so the event organizer is the right person to ask about coverage.
How the check works
The event organizer sends GeoSnapShot the list of people who bought a pack. When you enter your email address and last name, we match them against that list. If what you enter differs even slightly from what is on the organizer's list, the match will fail. GeoSnapShot cannot see or edit that list; only the event organizer can.
Who to ask
Ask the event organizer, by replying to your registration email, about anything to do with your registration, what your pack includes, or which photos were taken at the event. They hold the registration list and they arranged the photography.
Email [email protected] if the gallery itself isn't working, such as a page that won't load, a download that fails, or a problem with a payment you made to GeoSnapShot.