If you have bought photos and can't find them, work through these in order. In most cases they are already waiting in your account.
1. Check your email
Straight after your purchase we email a download link to the address you used at checkout. Check your inbox, then your spam or junk folder.
2. Sign in and look in My Snaps
GeoSnapShot creates an account automatically which holds all your photos, using the email address you gave at checkout, so you may have an account without realising it.
Go to geosnapshot.com and sign in with the email address you used at checkout.
Click My Snaps in the navigation bar. Every photo and video you have bought is saved there.
Find your purchase and click Download.
If you can't sign in, see our article on logging in and resetting your password. If you never set a password, use Forgot Password to create one, or sign in with the Google button if that is how you checked out.
3. Try your other email addresses
If you checked out with a different address from the one you normally use, your purchase is attached to that account instead. Sign in with the other addresses you use and check My Snaps again.
4. Did you buy your photos as part of an event registration?
Photo packs bought at the same time as registering for an event work differently — they are claimed in the event gallery rather than appearing in My Snaps. See our article on claiming a pre-paid photo pack.
Still can't find your photos?
Email [email protected] from the email address you used at checkout, and we will find your order and resend your download link.
If you have tried more than one address, tell us which ones and we will look across all of them.