Want to change your password or make your account more secure? Here's how, whether you buy photos or run events on GeoSnapShot.
Forgotten your password? Click Forgot Password on the login page. For more help, see Forgot your password or can't log in to GeoSnapShot?
Change your password when you're signed in
Click My Account at the top right and choose My Profile. On some screens it's Profile in the left-hand menu.
Next to Password, click Change password.
Type your Current Password, your New Password, and Re-type New Password.
Click Save new password.
My account is locked
After 10 wrong password attempts, your account locks for one hour. Wait an hour and try again, or click Account locked? Resend unlock instructions on the login page and follow the email.
Two-factor login
Available on selected accounts. Two-factor login is switched on for some school and organization accounts only. If you buy photos, you won't need it. If your organization uses it, you'll see Two-Factor Authentication on your profile.
Two-factor login asks for a 6-digit code from an authenticator app, such as Google Authenticator or Authy, each time you sign in. Codes come from the app only, not by text message or email.
Go to My Profile and, under Two-Factor Authentication, click Set up two-factor authentication.
Scan the QR code with your authenticator app.
Type the code from the app in Enter one-time password and click Verify.
Next time you sign in, type the code from your app when you see Enter your 6-digit code. Account owners and admins can require it for everyone in their team: go to Settings, find the Security section and turn on Enforce two-factor authentication for all team members.
Still need help?
Email [email protected] from the email address on your account and we'll help you get back in.