If you ordered printed photos, a professional print provider handles the printing, packing and delivery — not GeoSnapShot.

How GeoSnapShot fits in: we are the photo platform your school or event organiser uses to share and sell their photos. When you order prints, the order passes to their print provider, who produces and ships it. We cannot see inside the print provider's ordering system, which is why they are the right people to contact about a print order.

It depends on your school or event. The provider is normally named on your order confirmation email — that is the quickest place to check. The event gallery page usually shows their contact details too.

The most common ones are:

If an address above doesn't work, reply to your order confirmation email, or use the contact details on the event gallery page.

Contact your print provider directly. They hold the order status and the delivery tracking, and can tell you exactly where it is.

Have your order number to hand — it is on your order confirmation email.

Contact your print provider as soon as you can. Print orders are processed quickly, and once printing has started a change may not be possible.

Contact your print provider with your order number and a photo of what arrived. They will arrange a replacement.

Email [email protected] if you can't work out who your print provider is, or if you can't find your order confirmation email. We can point you to the right provider.

For anything about the print itself — where it is, when it will arrive, changing it, or replacing it — the print provider is the only one who can help.