GeoSnapShot

How to have your GeoSnapShot account and the data held with it deleted, what to send us, and what happens to photos you have already downloaded.

How to delete your GeoSnapShot account

How to request a refund on a GeoSnapShot photo order, what we need from you, what is and isn't grounds for a refund, and who to contact for print orders.

Refunds — how to ask and what happens

What the file you pay for actually looks like, why the preview is smaller, how to check a photo properly before buying, and what happens if it isn't sharp.

What you get when you buy a photo

Who prints and delivers your photo order, how to contact your print provider, and what to do if an order is late, wrong or needs changing.

Print orders — delivery, changes, and who to contact

How to download photos you have bought on iPhone, Android or a computer, how to find past purchases in My Snaps, and what to do if a download fails.

How to download your photos to your phone or computer

What to do if you have paid for photos but can't find or download them — check your email, sign in and look in My Snaps, or try your other…

I paid for photos but can't access or download them

Who sets photo prices, how to buy and pay for them, and why GeoSnapShot cannot offer discounts.

What photos cost and how to buy them

Search by event name, find yourself with a selfie, or search by bib number — and what to do when selfie search doesn't find you.

How do I find my photos from an event?

Gallery passwords, finding your photos without logging in, and how to reset your GeoSnapShot account password if the reset email doesn't arrive.

I can't log in, or I've forgotten my password

How to claim photos from a pre-paid pack bought through event registration, what to do if verification fails, and why your confirmation number won't work.

I bought a photo pack when I registered — how do I get my photos?

How to find photos from events you attend

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